Disclaimers
Kalpajit Investments Private Limited
ARN-115573 | AMFI Registered Mutual Fund Distributor
We are committed to fair, timely, and transparent resolution of all investor complaints in line with SEBI/AMFI guidelines.
Our Commitment
- Kalpajit Investments Pvt. Ltd. is committed to addressing all investor complaints and grievances promptly, fairly, and transparently in accordance with SEBI and AMFI guidelines.
How to Lodge a Complaint
Preferred Email: support@kalpajit.com
Investor Helpline: +91 8888896454
Compliance Officer: Neha Sarone – Operations & Compliance Officer
In Person: Visit our office during business hours (Mon-Sat, 10:00 AM – 6:00 PM)
Written Letter: 101, 1st Floor Sai Ratan Residency A, Besides Utsav Lawns, Motwani Road, Nashik Road, Nashik 422101
Complaint Resolution Process Flow
|
Step |
Action |
Details |
|---|---|---|
|
Step 1 |
Receipt & Logging |
Every complaint is logged with a unique reference number (KI/CMP/______), date, investor name, nature of complaint, and assigned handler. |
|
Step 2 |
Acknowledgement |
Written acknowledgement sent within 3 working days of receipt with reference number and expected resolution timeline. |
|
Step 3 |
Investigation |
Handler investigates by reviewing BSE STAR MF records, MF Expert Backoffice, client correspondence, and relevant documents. |
|
Step 4 |
Resolution |
Resolution communicated within 7 working days. If additional time is needed, the investor is informed with a revised timeline (maximum 15 working days). |
|
Step 5 |
Closure |
Complaint marked closed after investor confirmation. Records maintained for a minimum of 8 years as per SEBI/AMFI requirements. |
Escalation Matrix
|
Level |
Contact / Role |
Timeline |
|---|---|---|
|
Level 1 |
GRO: Mr. Aniruddha Mishal | Aniruddha.mishal@kalpajit.com | +91 9225091950 |
Ack: 3 working days | Resolved: 7 working days |
|
Level 2 |
Directors Niketa Rahalkar niketa.rahalkar@kalpajit.com |
Resolved within 14 working days |
|
Level 3 |
|
If not resolved at Level 2 within 14 days |
|
Level 4 |
SEBI SCORES Portal |
If not resolved at Level 3 within 30 days |
|
Level 5 |
SMART ODR Portal |
For arbitration and mediation |